User guide: Using the IVR System to Request Inspections and Inspection Results
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Source: User guide: Using the IVR System to Request Inspections and Inspection Results ↗ Last modified: Sun, 19 Apr 2026 20:03:31 GMT
The IVR system is available 24 hours a day, seven days a week, with only a small amount of downtime on Saturday mornings. If the IVR system cannot complete your requested transaction, you may be forwarded to a staff person during business hours. You can also schedule an inspection online on Development Hub PDX ↗.
Once an inspector has finished your requested inspection(s), they post the inspection results to the IVR system. You can also access the results posted by the inspector by calling the Requests for Inspections phone number. Get the complete list of IVR codes ↗.
Use your IVR number to schedule inspections and get results
Permits are tracked and inspections scheduled in the system using an assigned IVR number. Your IVR number is distinct from your Permit Number. The best way to schedule an inspection is to use your IVR number. When your permit is issued and printed, your IVR number will appear in the lower left-hand corner of your permit. You can also look up an IVR number on Portland Maps.
Schedule an inspection online or by phone
You can schedule an inspection online or by phone ↗.
To schedule an inspection by phone, you need your IVR request number, three-digit inspection codes for the inspections ↗ you want to schedule, and a way to record your confirmation number.
Call 503-823-7000 and follow the prompts to choose from these options, and more:
- Schedule an inspection (note your confirmation number)
- Cancel or reschedule an inspection (note your confirmation number)
- Purchase additional inspections
- Get inspection results
- Get a list of scheduled inspections by IVR number
- Get plan review status through FAX
Deadlines to schedule, reschedule, or cancel a same-day inspection
Same-day inspections, if available, must be scheduled before 6:00 a.m. You must call before 6:00 a.m. to reschedule or cancel an inspection scheduled for that day. If you call to schedule a same-day inspection between 6:00 and 8:00 a.m., you will be asked to call back after 8:00 a.m. to speak with the inspections team.
Schedule a re-inspection
- If your inspection was not approved, you need to schedule a re-inspection after you have made the corrections.
- Use the same three-digit code for the re-inspection.
- If you are scheduling the re-inspection on the same day as the original inspection results were entered, please wait until after 5 p.m.
- You will not be able to reschedule the re-inspection until after the inspector has entered the results.
List of scheduled inspections
You can get a list of scheduled inspections on the IVR line. When you hear the main menu, follow the prompts to get to the list of schedule inspections. After entering your IVR number, the system will list the scheduled inspections on that permit. This feature works per permit, so please have all your IVR numbers ready when you call.